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Practice Policies

Confidentiality - "Here to listen, not to tell"

Locked blue folder You can be sure that anything you discuss with any member of this practice will remain confidential within our team. Even if you are under 16 nothing will be said to anyone, including parents or other family members, without your permission. Access to patient information is discussed with other health care professionals on a need to know basis. Information about you will only be divulged to others with your written consent.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

Under the terms of the Data Protection Act 1998 you have the right to view your medical records. If you require access to your records please inform one of our receptionists who will give you details of how to do this. There may be a charge for this service The Practice is computerised and registered under the Data Protection Act.

Complaints

Customer service formWe aim to provide the best possible service to our patients. We seek to promote your good health, and provide a comprehensive and accessible medical service.

If you have any suggestions for improvements or have experienced any problems, please tell the doctors or the Practice Manager  Viliam Holicka: 020304 95120. We have a Practice Complaint procedure. Our Receptionists will give you further information.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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